Dental Administrative Assistant
The Dental Administrative Assistant provides administrative and patient access support to the Dental Director and Dental Department staff at Rocky Boy Health Center. This position serves as a primary point of contact for dental patients and is responsible for patient registration, appointment scheduling, check-in and check-out procedures, insurance verification, and patient communications. Additionally, the position assists with departmental correspondence, recordkeeping, scheduling, reports, and other administrative functions to ensure efficient departmental operations and a positive patient experience.
Key Responsibilities
- Provide administrative and clerical support to the Dental Director and departmental staff, including correspondence, reports, meeting coordination, recordkeeping, and other assigned tasks.
- Greet patients and visitors, answer telephone calls, respond to inquiries, and maintain a welcoming and professional reception environment.
- Perform patient registration, check-in, and check-out procedures, ensuring accurate demographic, insurance, and eligibility information.
- Schedule, confirm, cancel, and reschedule dental appointments in accordance with departmental guidelines and provider availability.
- Maintain provider appointment calendars, assist with patient waitlists, and coordinate follow-up appointments.
- Verify insurance coverage, obtain required patient documentation, and coordinate with Patient Benefits Coordination and Revenue Cycle personnel as necessary.
- Maintain accurate patient information and administrative records within Epic and other designated systems.
- Coordinate communication between patients, dental providers, departmental staff, and other RBHC departments.
- Assist with departmental purchasing requests, supply coordination, staff meetings, and quality improvement activities.
- Maintain patient confidentiality and comply with HIPAA, organizational policies, and applicable regulatory requirements.
- Perform other related duties as assigned by the Dental Director.
- Associate's Degree in Business, Allied Health, Secretarial Science, or related field.
- Minimum of two (2) year of administrative, clerical, medical office, patient registration, or customer service experience.
- Proficiency with computers, office applications, data entry, and electronic recordkeeping.
- Strong organizational, communication, customer service, and multitasking skills.
- Bachelor's degree in Business Administration, Healthcare Administration, Allied Health, or a related field.
- Three (3) or more years of experience in a healthcare administrative, dental office, patient access, or medical reception position.
- Previous experience providing administrative support to a department director or healthcare professional.
- Experience with electronic health records, preferably Epic.
- Familiarity with dental terminology, appointment scheduling, insurance verification, and healthcare revenue cycle processes.
- Experience working in a tribal healthcare organization or community health setting.
Please note that all communication will be via e-mail.
Disclaimer
This employment announcement does not contain a comprehensive description of activities, duties, or responsibilities that are required for this position. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with necessity. Applicants with credentials that do not meet the minimum qualification for this position will not be considered. Rocky Boy Health Center Human Resources disclaims responsibility for ensuring the completion of application packages, considering only those applications received in proper and completed form before the 4:00 PM closing date for the advertised position. This employment announcement is subject to change depending on budget availability and organizational priorities. Employment offers are contingent upon the satisfactory completion of a background check and pre-employment drug test, with successful applicants being subject to a 60 business day probationary period.
Notice to Recruiting Agencies and Third-Party Vendors
Rocky Boy Health Center does not accept unsolicited resumes, proposals, or candidate submissions from recruiting agencies or third-party vendors. We are not seeking new recruiting or placement services for any positions at this time. Any unsolicited submissions will be considered property of Rocky Boy Health Center, and we will not be responsible for any associated fees.